{"id":370,"date":"2024-04-03T16:27:01","date_gmt":"2024-04-03T14:27:01","guid":{"rendered":"https:\/\/idassure.eu\/register-a-complaint\/"},"modified":"2026-01-16T13:29:05","modified_gmt":"2026-01-16T12:29:05","slug":"reclamation","status":"publish","type":"page","link":"https:\/\/idassure.eu\/fr\/reclamation\/","title":{"rendered":"R\u00e9clamation"},"content":{"rendered":"

[vc_row css_animation=\u00a0\u00bb\u00a0\u00bb row_type=\u00a0\u00bbrow\u00a0\u00bb use_row_as_full_screen_section=\u00a0\u00bbno\u00a0\u00bb type=\u00a0\u00bbfull_width\u00a0\u00bb angled_section=\u00a0\u00bbno\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb background_image_as_pattern=\u00a0\u00bbwithout_pattern\u00a0\u00bb el_class=\u00a0\u00bbyellow-object-page\u00a0\u00bb z_index=\u00a0\u00bb\u00a0\u00bb][vc_column][vc_single_image image=\u00a0\u00bb61″ img_size=\u00a0\u00bbfull\u00a0\u00bb qode_css_animation=\u00a0\u00bb\u00a0\u00bb][\/vc_column][\/vc_row][vc_row css_animation=\u00a0\u00bb\u00a0\u00bb row_type=\u00a0\u00bbrow\u00a0\u00bb use_row_as_full_screen_section=\u00a0\u00bbno\u00a0\u00bb type=\u00a0\u00bbgrid\u00a0\u00bb angled_section=\u00a0\u00bbno\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb background_image_as_pattern=\u00a0\u00bbwithout_pattern\u00a0\u00bb z_index=\u00a0\u00bb\u00a0\u00bb][vc_column][vc_empty_space height=\u00a0\u00bb100px\u00a0\u00bb][vc_column_text]<\/p>\n

D\u00e9poser une r\u00e9clamation<\/span><\/h1>\n

[\/vc_column_text][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][vc_column_text]Notre but est de fournir un excellent service \u00e0 tous nos assur\u00e9s. Cependant, nous reconnaissons qu’il peut arriver que vous ayez l’impression que cela n’a pas \u00e9t\u00e9 le cas. Si vous n’\u00eates pas satisfait de n’importe quel aspect du service que vous recevez, veuillez tout d’abord prendre contact avec :[\/vc_column_text][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]Complaints Management Function<\/span>
\nIDA Insurance Limited<\/span>
\n113, Kappara Business Centre, Office 402<\/span>
\nTriq Birkirkara<\/span>
\nSan Gwann SGN 4197<\/span>
\nMalta<\/span>[\/vc_column_text][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbcustom-list\u00a0\u00bb]Ou envoyez un email \u00e0 l\u2019attention du directeur: complaints@idassure.eu<\/a>
\nSi vous \u00eates toujours insatisfait, vous pouvez faire appel \u00e0[\/vc_column_text][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]Office of the Arbiter for Financial Services<\/span>
\nN\/S in Regional Road<\/span>
\nMsida MSD 1920<\/span>
\nMalta<\/span>[\/vc_column_text][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb el_class=\u00a0\u00bbcustom-list\u00a0\u00bb]Des informations compl\u00e9mentaires sont disponibles sur : https:\/\/financialarbiter.org.mt<\/a>
\nVous pouvez \u00e9galement solliciter l’assistance de l’autorit\u00e9 charg\u00e9e des r\u00e9clamations des consommateurs de votre pays de r\u00e9sidence.<\/p>\n

 <\/p>\n

De plus, l’assur\u00e9 a le droit de faire appel aupr\u00e8s de l’arbitre des assurances IVASS. Pour plus de d\u00e9tails, veuillez consulter le site officiel de l’arbitre: Homepage<\/a><\/p>\n

 <\/p>\n

De plus amples informations sont disponibles ici<\/a>.
\nL’existence de cette proc\u00e9dure de r\u00e9clamation n’affecte pas le droit d’action l\u00e9gale que vous pourriez avoir contre IDA Insurance Limited (l’assureur).[\/vc_column_text][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][vc_column_text]<\/p>\n

Proc\u00e9dure de R\u00e9clamation<\/span><\/h2>\n

[\/vc_column_text][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][vc_column_text]Nous accuserons r\u00e9ception de votre r\u00e9clamation au plus tard \u00e0 la fin du jour ouvrable suivant et une r\u00e9ponse finale \u00e9crite vous sera fournie dans un d\u00e9lai de quinze (15) jours ouvrables. Si une r\u00e9ponse finale ne vous est pas fournie dans les quinze (15) jours ouvrables, nous vous informerons de la cause du retard et vous indiquerons quand nos recherches seront vraisemblablement termin\u00e9es.[\/vc_column_text][vc_empty_space height=\u00a0\u00bb120px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row css_animation=\u00a0\u00bb\u00a0\u00bb row_type=\u00a0\u00bbrow\u00a0\u00bb use_row_as_full_screen_section=\u00a0\u00bbno\u00a0\u00bb type=\u00a0\u00bbfull_width\u00a0\u00bb angled_section=\u00a0\u00bbno\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb background_image_as_pattern=\u00a0\u00bbwithout_pattern\u00a0\u00bb el_class=\u00a0\u00bbblue-object-page\u00a0\u00bb z_index=\u00a0\u00bb\u00a0\u00bb][vc_column][vc_single_image image=\u00a0\u00bb63″ img_size=\u00a0\u00bbfull\u00a0\u00bb qode_css_animation=\u00a0\u00bb\u00a0\u00bb][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row css_animation=\u00a0\u00bb\u00a0\u00bb row_type=\u00a0\u00bbrow\u00a0\u00bb use_row_as_full_screen_section=\u00a0\u00bbno\u00a0\u00bb type=\u00a0\u00bbfull_width\u00a0\u00bb angled_section=\u00a0\u00bbno\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb background_image_as_pattern=\u00a0\u00bbwithout_pattern\u00a0\u00bb el_class=\u00a0\u00bbyellow-object-page\u00a0\u00bb z_index=\u00a0\u00bb\u00a0\u00bb][vc_column][vc_single_image image=\u00a0\u00bb61″ img_size=\u00a0\u00bbfull\u00a0\u00bb qode_css_animation=\u00a0\u00bb\u00a0\u00bb][\/vc_column][\/vc_row][vc_row css_animation=\u00a0\u00bb\u00a0\u00bb row_type=\u00a0\u00bbrow\u00a0\u00bb use_row_as_full_screen_section=\u00a0\u00bbno\u00a0\u00bb type=\u00a0\u00bbgrid\u00a0\u00bb angled_section=\u00a0\u00bbno\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb background_image_as_pattern=\u00a0\u00bbwithout_pattern\u00a0\u00bb z_index=\u00a0\u00bb\u00a0\u00bb][vc_column][vc_empty_space height=\u00a0\u00bb100px\u00a0\u00bb][vc_column_text] D\u00e9poser une r\u00e9clamation [\/vc_column_text][vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][vc_column_text]Notre but est de fournir un excellent service \u00e0 tous nos assur\u00e9s. Cependant, nous reconnaissons qu’il peut arriver que…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"footnotes":""},"class_list":["post-370","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/idassure.eu\/fr\/wp-json\/wp\/v2\/pages\/370","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/idassure.eu\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/idassure.eu\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/idassure.eu\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/idassure.eu\/fr\/wp-json\/wp\/v2\/comments?post=370"}],"version-history":[{"count":11,"href":"https:\/\/idassure.eu\/fr\/wp-json\/wp\/v2\/pages\/370\/revisions"}],"predecessor-version":[{"id":7261,"href":"https:\/\/idassure.eu\/fr\/wp-json\/wp\/v2\/pages\/370\/revisions\/7261"}],"wp:attachment":[{"href":"https:\/\/idassure.eu\/fr\/wp-json\/wp\/v2\/media?parent=370"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}