{"id":373,"date":"2024-04-03T16:27:01","date_gmt":"2024-04-03T14:27:01","guid":{"rendered":"https:\/\/idassure.eu\/register-a-complaint\/"},"modified":"2026-01-16T13:33:29","modified_gmt":"2026-01-16T12:33:29","slug":"registrar-una-queja","status":"publish","type":"page","link":"https:\/\/idassure.eu\/es\/registrar-una-queja\/","title":{"rendered":"Registrar una queja"},"content":{"rendered":"

[vc_row css_animation=\u00bb\u00bb row_type=\u00bbrow\u00bb use_row_as_full_screen_section=\u00bbno\u00bb type=\u00bbfull_width\u00bb angled_section=\u00bbno\u00bb text_align=\u00bbleft\u00bb background_image_as_pattern=\u00bbwithout_pattern\u00bb el_class=\u00bbyellow-object-page\u00bb z_index=\u00bb\u00bb][vc_column][vc_single_image image=\u00bb61″ img_size=\u00bbfull\u00bb qode_css_animation=\u00bb\u00bb][\/vc_column][\/vc_row][vc_row css_animation=\u00bb\u00bb row_type=\u00bbrow\u00bb use_row_as_full_screen_section=\u00bbno\u00bb type=\u00bbgrid\u00bb angled_section=\u00bbno\u00bb text_align=\u00bbleft\u00bb background_image_as_pattern=\u00bbwithout_pattern\u00bb z_index=\u00bb\u00bb][vc_column][vc_empty_space height=\u00bb100px\u00bb][vc_column_text]<\/p>\n

Registrar una queja<\/span><\/h1>\n

[\/vc_column_text][vc_empty_space height=\u00bb30px\u00bb][vc_column_text]Nuestra intenci\u00f3n es ofrecer un servicio excelente a todos los asegurados. No obstante, reconocemos que puede haber ocasiones en las que considere que no se ha logrado. Si no est\u00e1 satisfecho con alg\u00fan aspecto del servicio que recibe, p\u00f3ngase en contacto con nosotros en primer lugar:[\/vc_column_text][vc_empty_space height=\u00bb30px\u00bb][vc_column_text css=\u00bb\u00bb]Complaints Management Function<\/span>
\nIDA Insurance Limited<\/span>
\n113, Kappara Business Centre, Office 402<\/span>
\nTriq Birkirkara<\/span>
\nSan Gwann SGN 4197<\/span>
\nMalta<\/span>[\/vc_column_text][vc_empty_space height=\u00bb30px\u00bb][vc_column_text css=\u00bb\u00bb el_class=\u00bbcustom-list\u00bb]O env\u00ede un correo electr\u00f3nico a la atenci\u00f3n del Director General a: complaints@idassure.eu<\/a>
\nSi sigue insatisfecho, puede solicitar ayuda a[\/vc_column_text][vc_empty_space height=\u00bb30px\u00bb][vc_column_text css=\u00bb\u00bb]Office of the Arbiter for Financial Services<\/span>
\nN\/S in Regional Road<\/span>
\nMsida MSD 1920<\/span>
\nMalta<\/span>[\/vc_column_text][vc_empty_space height=\u00bb30px\u00bb][vc_column_text css=\u00bb\u00bb el_class=\u00bbcustom-list\u00bb]Encontrar\u00e1 m\u00e1s informaci\u00f3n en: https:\/\/financialarbiter.org.mt<\/a>
\nTambi\u00e9n puede solicitar ayuda a la Autoridad de Reclamaciones de los Consumidores de su pa\u00eds de residencia.<\/p>\n

 <\/p>\n

Adem\u00e1s, el asegurado tiene derecho a recurrir ante el \u00c1rbitro de Seguros de la IVASS. Para obtener m\u00e1s informaci\u00f3n, visite el sitio web oficial del \u00c1rbitro: Homepage<\/a><\/p>\n

 <\/p>\n

Encontrar\u00e1 m\u00e1s informaci\u00f3n aqu\u00ed<\/a>.
\nLa existencia de este procedimiento de reclamaciones no afecta a ning\u00fan derecho de acci\u00f3n legal que Usted pueda tener contra IDA Insurance Limited (la Aseguradora).[\/vc_column_text][vc_empty_space height=\u00bb30px\u00bb][vc_column_text]<\/p>\n

Procedimiento de reclamaci\u00f3n<\/span><\/h2>\n

[\/vc_column_text][vc_empty_space height=\u00bb30px\u00bb][vc_column_text]Se acusar\u00e1 recibo de su queja a m\u00e1s tardar al final del siguiente d\u00eda h\u00e1bil y se le proporcionar\u00e1 una respuesta final por escrito dentro de los quince (15) d\u00edas h\u00e1biles siguientes. Si la respuesta final no se proporciona dentro de los quince (15) d\u00edas h\u00e1biles, le informaremos sobre la causa de la demora y le indicaremos cu\u00e1ndo es probable que finalice la investigaci\u00f3n.[\/vc_column_text][vc_empty_space height=\u00bb120px\u00bb][\/vc_column][\/vc_row][vc_row css_animation=\u00bb\u00bb row_type=\u00bbrow\u00bb use_row_as_full_screen_section=\u00bbno\u00bb type=\u00bbfull_width\u00bb angled_section=\u00bbno\u00bb text_align=\u00bbleft\u00bb background_image_as_pattern=\u00bbwithout_pattern\u00bb el_class=\u00bbblue-object-page\u00bb z_index=\u00bb\u00bb][vc_column][vc_single_image image=\u00bb63″ img_size=\u00bbfull\u00bb qode_css_animation=\u00bb\u00bb][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row css_animation=\u00bb\u00bb row_type=\u00bbrow\u00bb use_row_as_full_screen_section=\u00bbno\u00bb type=\u00bbfull_width\u00bb angled_section=\u00bbno\u00bb text_align=\u00bbleft\u00bb background_image_as_pattern=\u00bbwithout_pattern\u00bb el_class=\u00bbyellow-object-page\u00bb z_index=\u00bb\u00bb][vc_column][vc_single_image image=\u00bb61″ img_size=\u00bbfull\u00bb qode_css_animation=\u00bb\u00bb][\/vc_column][\/vc_row][vc_row css_animation=\u00bb\u00bb row_type=\u00bbrow\u00bb use_row_as_full_screen_section=\u00bbno\u00bb type=\u00bbgrid\u00bb angled_section=\u00bbno\u00bb text_align=\u00bbleft\u00bb background_image_as_pattern=\u00bbwithout_pattern\u00bb z_index=\u00bb\u00bb][vc_column][vc_empty_space height=\u00bb100px\u00bb][vc_column_text] Registrar una queja [\/vc_column_text][vc_empty_space height=\u00bb30px\u00bb][vc_column_text]Nuestra intenci\u00f3n es ofrecer un servicio excelente a todos los asegurados. No obstante, reconocemos que puede haber ocasiones en…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"footnotes":""},"class_list":["post-373","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/idassure.eu\/es\/wp-json\/wp\/v2\/pages\/373","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/idassure.eu\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/idassure.eu\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/idassure.eu\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/idassure.eu\/es\/wp-json\/wp\/v2\/comments?post=373"}],"version-history":[{"count":8,"href":"https:\/\/idassure.eu\/es\/wp-json\/wp\/v2\/pages\/373\/revisions"}],"predecessor-version":[{"id":7265,"href":"https:\/\/idassure.eu\/es\/wp-json\/wp\/v2\/pages\/373\/revisions\/7265"}],"wp:attachment":[{"href":"https:\/\/idassure.eu\/es\/wp-json\/wp\/v2\/media?parent=373"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}